The 'Internet of Things'

Esmeralda Swartz

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When Does Internet of Things Become Internet of Agents? | Part 2 In my last blog, I discussed how the Internet of Things is really developing into what can more accurately be called the Internet of Agents. These connections and multi-agent systems are resulting in an increasing number of highly applicable, value-added bundled and branded services. The latest Gartner forecast for Internet of Things predicts that by 2020 there will be $309 billion in incremental revenue opportunity for IoT suppliers, mostly in services. The Internet brings us 21st century online versions of other traditional services: agents that can deliver cars as a service, clothes as a service and takeaway food as a service. The Internet of Agents tells you where you can catch a bus for wherever you want to go, and how long it will be before the bus arrives at your stop. It also tells you which lo... (more)

2014: Customers Rejoice in the Year of Service Personalization

As we enter a new year, it is time to look back over the past year and resolve to improve upon it. In 2014, we will see more service providers resolve to add more personalization in enterprise technology. Below are seven predictions about what will drive this trend toward personalization. The Internet of Things turns into the Internet of Agents. M2M connections and multi-agent systems will result in an increasing number of highly personalized, value-added branded services. The latest Gartner forecast for the Internet of Things (IoT) predicts that by 2020, there will be $309 bill... (more)

What Does Doorstep Milk Delivery Have in Common with Subscriptions?

Some of our customers and billing industry contacts are somewhat intrigued (or even bemused) by the upsurge in attention being given to the concept of "subscriptions". Some are concerned that they're missing something because, after all, subscriptions have been business-as-usual for most of us for years. So why all the fuss? Does the growth of subscription-type services delivered over the Internet indicate there's some exciting new business model out there? Are we seeing fundamental changes in the way companies are doing business? Part of the mythology surrounding subscription s... (more)

ERP and Billing Systems that Stall Innovation and Growth | Part 1

The world of enterprise applications, such as enterprise resource planning (ERP), customer relationship management (CRM) and billing, can seem boring to people who are more interested in what is going on at Amazon, Facebook, Google and Twitter, or the latest iPhone or Android application. In the late 1990s when ERP systems first came on the scene, there was plenty of drama and hype. The vendor marketing bravado and cut-throat competition, failed multi-million dollar projects, implementations spanning years and massive cost overruns are still fresh in the minds of many. Who can fo... (more)

Two Giant Economies Provide Experiment to “Free and Unfettered” Internet

In my previous blog I contrasted the latest net neutrality developments in the EU with the situation in the U.S. Neither decision will settle the argument and the two camps will continue to debate the topic for the foreseeable future. On both sides of the argument and the ocean, believers state with conviction that their way is the right way, leading to a healthier Internet industry and benefits for all. One camp takes the view that Internet openness and neutrality means that telecom service providers should not be restricted from managing Internet traffic and, if they feel it i... (more)